About 2 years ago, my mom picked up two pairs of OKA b. flip flop sandals for me. One was black with turquoise studs and the other was black with a black beaded chrysanthemum on it. They were from a little boutique type store in my hometown, and I wore them as much as possible. Every so often I would see their amazing features written up in a magazine. These are not standard issue flip flops. (from ShoesthatLoveYou.com)
- They are exceptionally comfortable. They even have massage beads that sit under your arch. They were designed with your foot's own reflexology in mind.
- They are easy to clean - you just run them through your dishwasher.
- They are made in the USA - in Buford, GA to be exact.
- They are anti-microbial and odor-resistant.
- They are completely recyclable.
- And best of all, they have a 2 year guarantee.
So earlier this season, some of the beads started falling off one of the chrysanthemum flips. I would randomly find them on the floor. Not good news for a house with a curious dog and a little one who puts everything in his mouth. I thought they were headed for the recycle bin. Then on one of the last nights of our beach vacation, one of the straps popped completely off. I was so sad. I checked on the guarantee. It was for 2 years, but I couldn't remember when I had received them. Not only that, but I didn't even really know where these were purchased or what the name of the style was. Thinking that there was nothing to lose, I sent a note to the customer service e-mail posted on their website. I received an immediate response letting me know that they had identified my sandals based on my description and they were sure they were about two years old. The customer service rep. told me to return the broken sandal with a completed form and they would send me a replacement for FREE! They were no longer making the sandal I had so I would have to pick out a new style for my replacement. SCORE! I had that package shipped out as soon as I could find the mailman. Then I threw the mate in the recycle bin, which felt a little strange and rewarding all at the same time. Then yesterday, Tara arrived at her new home. Love her!
I have been on both sides of the customer service fence and I was overjoyed that this was such a great experience. Not only are the shoes fantastic, but the customer service is too. And that is not something that you see every day!
DISCLAIMER: OKA b. is fabulous, but they did not give me anything in exchange for this post. . . just the spectacular customer service for which they are known.